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Showing posts from April, 2019

Going the Extra Mile for Customer Service #PACPearls

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The WDS Practice Advisory Committee (PAC) shares ways to go the extra mile to ensure patient satisfaction. Patient Appreciation Day We organize a ‘Patient Appreciation Day’ once a year where existing patients have access to exclusive treatment packages, discounts on non-physician services and discounts on skin care products. The event is in open house format - patients are served snacks and juice, and can tour the clinic further. Our patients LOVE the annual event! - Monica Li, MD, FRCPC, FAAD Neutralize the Hangry Patient On busy clinic days when we get behind schedule, we offer snacks and soft drinks in addition to our standard coffee and water service. - Elizabeth Long, MD Acknowledge Life’s Joys and Sorrows We keep a stash of custom thank you cards on hand to swiftly thank those who bring us gifts of food, tokens of friendship, or souvenirs from exciting travels abroad. We also reach out with condolence cards when we hear of the death of a patie...

The Power of Analogies in Dermatology

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WDS Editorial Highlight By Nicole Rogers, MD Read more Editorial Highlights on the WDS Website I love analogies. I try to use them every day in my private practice, multiple times if I can. I use them with my patients. I use them with my nurses. I even try to use them with the cleaning people if they let me. My practice is devoted to treating hair loss. We offer both medical hair loss and hair transplantation (surgery). And, living in New Orleans, we have lots of colorful expressions to use. Watching the trends over the years as new devices enter the market is not as exciting as using lasers in dermatology but for me the fun is educating my patients about the nuances of the hair follicle cycle, learning new FUE (follicular unit extractions) techniques, and seeing how we can optimize the role of PRP (platelet rich plasma) in treating hair loss. I love it when patients say things like, “I started that new hair supplement and immediately my hair felt different all ...

April Issue of the International Journal of Women's Dermatology (IJWD) Available Online

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The   April issue of the International Journal of Women's Dermatology is now available online. Review the full table of contents, access the Women's Health Highlight articles, and download the Patient Page resources on the new IJWD website: www.wdsijwd.org . WOMEN'S HEALTH HIGHLIGHT Vaginal rejuvenation: From scalpel to wands   Sejal A. Desai, George Kroumpouzos, Neil Sadick PATIENT PAGE The Patient Page is a concise, informative sheet that Health Care Providers can download, print and provide to their patients to prompt them to ask relevant questions and begin focused doctor/patient dialog.  Vaginal Rejuvenation Jodie Raffi, Raagini Suresh, George Kroumpouzos, and Neil Sadick There is an increasing number of treatments and procedures, commonly referred to as ‘vaginal rejuvenation’, that aim to improve vaginal function, appearance and sexuality. TABLE OF CONTENTS Vaginal rejuvenation: From scalpel to wands Sejal A. Desai, George Kroum...