Going the Extra Mile for Customer Service #PACPearls
The WDS Practice Advisory Committee (PAC) shares ways to go the extra mile to ensure patient satisfaction. Patient Appreciation Day We organize a ‘Patient Appreciation Day’ once a year where existing patients have access to exclusive treatment packages, discounts on non-physician services and discounts on skin care products. The event is in open house format - patients are served snacks and juice, and can tour the clinic further. Our patients LOVE the annual event! - Monica Li, MD, FRCPC, FAAD Neutralize the Hangry Patient On busy clinic days when we get behind schedule, we offer snacks and soft drinks in addition to our standard coffee and water service. - Elizabeth Long, MD Acknowledge Life’s Joys and Sorrows We keep a stash of custom thank you cards on hand to swiftly thank those who bring us gifts of food, tokens of friendship, or souvenirs from exciting travels abroad. We also reach out with condolence cards when we hear of the death of a patie...