Posts

The Doctor-Patient Relationship

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By Dr. Miesha Merati “Availability, affability, and ability, in order of importance.” I remember the dermatologist who mentioned this to me as the cardinal rule of a successful practice. However, my experiences as an early career dermatologist taught me that the way you make patients feel is an essential underlying motif that determines a successful doctor-patient relationship. How many of us have faced a disgruntled patient after a tumultuous work day, filled with complicated cases and pure chaos? Now, how many of us are able to elate the patient when it seems like all odds are against us? Truly the latter is a skill that cannot be learned in a textbook and remains an attribute to what makes a physician simply outstanding in the patient’s eye. Patient satisfaction is essential for treatment outcomes, patient retention, physician reputation, medical malpractice, and nowadays, is even linked to reimbursement. A rushed doctor with shorter visits, less explanation, and fewer partn

Creating an Effective and Efficient Provider Schedule

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By the WDS Practice Advisory Committee From Dr. Lisa Pruett: Know your sweet spot. If you feel you are a better dermatologist by decreasing the number of patients you see in a day, then do it. I became a physician to help patients, not to be rushing all day long in clinic to see as many patients as I can to leave my charting for after hours. Find that balance where you feel you can be present with each patient and enjoy practicing medicine. From Dr. Sarah Harvey: Everyone will find the schedule template that works best for their clinic flow and interests. Since I have a mix of Mohs, surgical procedures and medical dermatology, I find it more efficient to have dedicated days/half days for procedures with the remainder of the schedule open for medical visits and surgical follow up. I also allow overbooks for isotretinoin and wart follow ups as well as suture removal visits since these tend to be very quick. Invest in a scribe to improve your efficiency and quality of life. From

Garnering Patient Trust During a Pandemic

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By the WDS Practice Advisory Committee From Dr. Mona Sadeghpour: Provide clear signs throughout the office, as well as on your website and your Google Business page, about what your COVID-19 policy entails and provide masks to patients at the entrance if they do not have one available to them.      From Dr. Lori Fiessinger:   With the ever changing landscape of COVID-19, make sure to keep your website, front desk staff, and nursing staff all up to date on what your official office policies are so that patients get a consistent message.  From Dr. Catherine Tchanque-Fossuo: In any patient-doctor relationship, trust is essential. The COVID-19 pandemic has definitely shaken that trust and put it to the test. Nonetheless, the key in any relationship is to have an open line of communication. This begins with the front office staff who are at the front line. As such, the front desk needs to be adequately prepared and trained. Indeed, the staff handles upcoming appointments and provides an ac

Emotional Intelligence: What It Is and Why It Matters

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By Dr. Morgan Murphrey You’ve probably heard of “IQ,” but have you heard of “EQ”? EQ – or emotional intelligence quotient – is a measure of an individual’s emotional intelligence. Like IQ (intelligence quotient), you can use an assessment tool such as an online test to quantify your EQ. This value encompasses an individual’s ability to perceive, use, understand, manage, and handle emotions. Emotional intelligence involves both personal competence and social competence and is made up of 4 primary traits: self-awareness, self-management, social awareness, and relationship management. It is intuitive that a strong understanding of personal and interpersonal emotions is important, but EQ also has a tangible relationship with success and salary. In fact, EQ accounts for 58% of performance in all types of jobs, and every point increase in EQ correlates with a $1300 increase in annual salary. 1 Growing EQ is about more than just personal success and performance

WDS Service Spotlight: Service Event Informational Email

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Interested in facilitating a TIPP Women’s Shelter event? The WDS Community Service and Public Education Committee has worked to make this process even easier. On the WDS website under “ Women’s Shelter Initiative ” you can now find a drafted email that can be easily tailored and sent to multiple community sites. This pre-set e-mail provides a brief synopsis of the WDS goals along with what a TIPP event consists of – all you must do is find a community organization’s contact and hit send! Copy and Paste the below text and photos into your email: Hello (shelter contact), My name is (name) and I am a (derm resident, dermatologist, medical student, etc.) at (place) (link to bio if you have one, to show legitimacy). I am contacting you as a representative of the Women’s Dermatologic Society (WDS). WDS strives to be the premier organization cultivating personal and professional development of women dermatologists dedicated to excellence in patient care, mentorship, volunteerism, leadershi